When registers stop working, we get you running again.
Stop bouncing between your POS company, internet provider, payment processor, hardware vendor and anyone else in the chain. Register Rescue gives independent restaurants and retailers one experienced point of contact to isolate the issue, coordinate the right people and help drive the problem toward resolution.
We help determine where the problem really belongs.
A failed transaction or dead register can originate almost anywhere: the POS software, local network, internet connection, payment terminal, processor, printer, workstation, peripheral or another vendor. Register Rescue helps narrow the fault, troubleshoot what can be fixed remotely, and coordinate the appropriate vendor when escalation is required.
Diagnose the issue
We work through the symptoms methodically so you are not wasting valuable time guessing which vendor to call first.
Coordinate the right vendor
When another provider owns the fix, we help explain the problem clearly and keep the handoff focused on resolution.
Verify the result
Once the repair or change is made, we help confirm the register, payment device or connected equipment is functioning as expected.
Practical POS coverage for a single-location business.
Designed for a restaurant or retailer with up to approximately five POS stations that wants a dependable technical contact without adding a full-time IT position.
Monthly POS Support
- Remote POS troubleshooting
- Payment terminal troubleshooting
- Receipt and kitchen printer support
- Basic POS network and connectivity troubleshooting
- Tablets, scanners, cash drawers and common peripherals
- Software and update troubleshooting
- New or replacement device assistance
- Vendor escalation and coordination
- Monthly POS and device health check
- Priority text and phone support
- Up to 2 hours of remote support each month
Scheduled on-site service: $150/hr, 1-hour minimum
Why ongoing support helps
POS problems are rarely convenient. A consistent support relationship means less time explaining your setup from scratch and a better understanding of the devices and vendors that keep your business moving.
- A familiar support contact for recurring issues
- Help before small device problems become bigger outages
- Vendor coordination when the fix crosses company lines
- Routine review of common failure risks
- Support focused on keeping checkout and service moving
Targeted help when you need it.
Not every business needs a monthly plan. Register Rescue also offers focused one-time assistance for troubleshooting, system reviews, replacement equipment and urgent on-site support.
POS Rescue — $199
Up to 90 minutes of remote diagnosis and troubleshooting to identify the likely cause and restore operation where possible.
POS Health Check — $249
Review of terminals, payment devices, printers, connectivity, software and update status, plus obvious failure risks and a short findings report.
New POS / Register Setup — from $299
Setup assistance for a new or replacement workstation and common peripherals so the equipment is connected, configured and ready for operational testing.
On-Site Emergency Support — $175/hr
Houston-area service: $175 per hour for urgent hands-on support when registers are down and remote troubleshooting is not enough. National on-site dispatch: quoted based on location and service requirements.
Need help with your POS?
Tell us what is happening and which systems are affected. We will start with the fastest practical path toward a solution.
Get your registers — and your business — moving again.
Use the form to describe the issue, the equipment involved and whether the problem is affecting one station or the entire location.